CXO Last Mile Dialogues

Optimize your Last Mile, So your Customers are Happy

CXO Last Mile Dialogues is a series of discussion across global cities to get insights for best in-class last mile strategy, to empower your employees deliver better, delighting customers and meeting their expectations from your brand

Enable Customer Experience and Loyalty

Fuel Growth through Happy customers

Workforce Happiness and Empowerment

Equip your workforce for excellence in last mile delivery

Grow Sustainably

Scale with lower emissions, that create impactful ESG reports

Even if you offer the best products and have superior logistics chain you will fail to meet customer expectations if your last mile delivery is inefficient

It's a fact organisation that have an optimized last mile delivery not only create happy and loyal customers but also happy employees as their work process are optimized

Topics To Be Covered

Start your day with some refreshment & get a chance to Meet your fellow colleagues & peers from the industry

There are so many variables involved in last mile delivery including lack of transparency, poor granular tracking, failed deliveries, Inefficient routing, lack of route optimization, unpredictability in transit, proper delivery infrastructure managing return of damaged or rejected goods, lost deliveries and customer unavailability, inventory levels at fulfillment centers and Outdated delivery tools and technologies

Participants introduce themselves and share insights on current practical challenges faced and how they are looking at solving them

Insights and Analyze:

  • What is really slowing down your last mile logistics?
  • What is the actual cost of last-mile delivery inefficiency?
  • What are the current deep-lying inefficiencies in last mile delivery?
  • Last mile delivery and impact on your organisation ESG report and carbon footprint.
  1. Best practices to simply last mile delivery for on-ground staff
  2. Best Practices on achieving 99.5% on-time delivery
  3. Best Practices in enabling timely delivery in peak festive season
  4. To optimize and increase visibility of Last mile
  5. Best practices and tools to communicate with customers in real-time
Strategy to develop the Future of your last mile delivery to reduce operational cost and improve working condition of your last mile employees

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