The Secret to Customer Delight During Super Shopping Days

Last Mile Dialogues is a series of discussions across global cities to get insights for best-in-class last mile strategy to empower your employees to deliver better, delight customers and meet their expectations from your brand.


Southeast Asia’s e-commerce market is flourishing like never before. There were 222 million e-commerce users in Southeast Asia in 2020. By 2025, that number is expected to reach 411 million, an 85% growth rate.

This rapid boom is attributed to new and emerging shopping trends, massive growth in the digital payments sector, tech innovations, and government initiatives that are creating exciting opportunities for online retailers looking to expand their reach.

But great opportunities come with great challenges!

Meeting customer expectations like express deliveries, same-day deliveries, and on-demand fulfillment in 30 minutes is not easy, especially in a country like Indonesia which is spread across 17,000 islands, and especially during shopping festivals such as Black Friday.

Join Locus’ Last Mile Dialogues, an exclusive roundtable discussion where we bring together industry experts to will discuss the latest trends, opportunities, and challenges in Southeast Asia’s e-commerce & retail space, and will share actionable insights on making last-mile deliveries successful and planning your logistics better during peak seasons.

Key takeaways from the discussion:

● The complexities involved in peak season order-to-delivery

● Unique challenges in Southeast Asia’s last mile fulfillment

● Expert insights on meeting customer expectations through last-mile excellence

● How last mile optimization can be a significant differentiator among brands


Mehul Kapadia

Chief Growth Officer

Malay Shah

SVP & P&L Leader - Emerging Markets

Who Should Attend:

About Locus:

Locus is a leading-edge technology company solving one of the most challenging global supply chain problems: last-mile logistics. Locus' order-to-delivery dispatch management platform helps enterprises transform their last-mile logistics operations into growth centers through advanced optimization algorithms and intuitive workflow automation that equip businesses with the tools needed to maximize efficiency while delighting customers.

Founded in 2015 and backed by GIC Singapore, Qualcomm Ventures, Tiger Global, and Falcon Edge, Locus has helped a wide range of customers globally across industries—including Unilever, Nestle, Bukalapak, The Tata Group, BlueDart, and more—execute 650 million deliveries across 30+ countries across North America, Europe, Southeast Asia, the Middle East, ANZ, and the Indian subcontinent. Its technology has also helped save $200 million in transit costs, offsetting 18 million tonnes CO2 emissions while maintaining a 99.5% SLA adherence ratio.

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